FAQs - Payroll
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Written by Ria
Updated over a week ago

What is payroll input?

Payroll input refers to all the pay components, such as base salary, expenses, pay supplements, allowances, unpaid time off, etc., that are included in an employee's payroll prior to payroll processing.

What kind of payroll inputs can I find on the payroll module?

In the 'Payroll' module, you can find payroll inputs such as base salary, fixed allowances, pay supplements, expenses and unpaid time off at an individual employee level. Note that expenses, pay supplements, and unpaid time offs must be added/approved before the cut-off date to be included in payroll processing.

What should I do if I find an error in the employee payroll input (base salary, pay supplements, expenses, unpaid leaves, etc.)?

If you notice discrepancies with the payroll information or have any queries, please contact your dedicated Customer Success Manager (CSM) immediately.

What if I missed reviewing the payroll inputs for the month?

Reviewing the upcoming payroll input details is an integral step before payroll processing. It helps you stay in control and ensure that the payroll details of all your employees are correct.

In case of discrepancies, contacting us for any payroll input changes before the cut-off date is advisable. Inputs would include new hires, expenses, pay supplements, fixed allowances, and unpaid leaves.

If you miss reviewing the active payroll for the pay cycle, rest assured that we will process the salaries and other payments as per the active payroll data.

However, if you still need to add new or additional payroll inputs after the cut-off date, please contact your dedicated CSM to avail the options below:

  • All new hire onboardings that come after the cut-off date will be processed as a 60% advance amount along with the regular management fee.

  • All pay supplements and expenses that come after the cut-off date will follow the below options:

- Processed in the subsequent payroll cycle.

- Processed as an off-cycle with the applicable off-cycle fee per run.

What if I find an employee missing in the active payroll data and want to include the employee in the pay cycle?

The payroll data of all your active employees will reflect in the ‘Payroll’ module as upcoming payroll inputs with the status ‘Review Input’. If you find a new employee missing in this section, please ensure their onboarding is completed. If the employee’s onboarding has been completed but does not reflect on the active payroll, please contact your Customer Success Manager (CSM) immediately.

What if I want to remove an employee from the active payroll?

If an employee who is on the active payroll must be offboarded, please initiate offboarding on the platform immediately.

How can I view past payroll information?

To view past payrolls, navigate to the ‘Payroll’ module and click on ‘Completed’ on the dropdown as shown below.

Completed - This status indicates the payroll has been processed, and the report is available for your reference & can be downloaded.

What happens after I review the payroll inputs?

Once the payroll input cut-off date (the last date to review payroll inputs) has passed, the payroll status will change to ‘Processing’.

Once the payroll has been processed, you will find the completed payroll by selecting ‘Completed’ in the drop-down menu in the Payroll module. At this stage, you will be able to view a payroll report summary & download a detailed payroll report that is closely tied to that particular pay cycle.

The salary for monthly and semi-monthly employees will be disbursed according to the salary payout date (refer to payroll stages with timelines).

Why should I consider payroll input review a priority?

When you review the payroll input, you can ensure that your employees will be paid accurately and on time. Please find below the payroll stages with timelines for employees who are on a monthly & semi-monthly pay cycle.

Once the payroll input cut-off date for a particular cycle has passed, no further changes can be made to the payroll. Therefore, any changes or additional pay components will need to be included in the next payroll cycle.

What information does the payroll report entail?

A. Total Payroll cost for each employee across all countries, which is depicted by summation of the Gross Salary, Expenses, and Employer Contributions.

B. Net salary paid to the employees is made available for review, which is depicted by Gross Salary plus Expenses minus Employee Deductions for the respective payroll cycles.

C. Complete picture of the Payroll output is made available on the platform as per the actual payout to the employees.

How can I download payroll reports?

Once the payroll has been processed, you will find the processed payroll details by selecting the ‘Completed’ status in the Payroll module. Click on the desired pay period to view a breakdown of each employee’s payroll, as shown below. The payroll report summary will give you the breakdown of the following:

  • Gross Salary (a)

  • Expenses (b)

  • Employee Deductions (c)

  • Employer Contribution (d)

  • Net Salary (a + b - c)

  • Total Payroll Cost (a + b + d)

You can also download this report to view a more detailed breakdown of what went into each employee’s payroll in that specific pay cycle.

How should I raise my concerns if there are any mismatches between the payroll input and report?

Generally, there are no mismatches between the payroll input and the report. However, if you notice any inconsistency between the payroll input that you reviewed and the payroll report, you can raise the concern with your respective CSM. After reviewing your concern, our team will share the next steps as appropriate on a case-to-case basis.

What are the payroll cycles for which payroll input is available on the platform for review?

You can access the payroll input of monthly, semi-monthly, and bi-weekly pay cycles that can be reviewed before the payroll input cut-off date.

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