Set up ACH Direct Debit
Learn how to set up ACH Direct Debit on Multiplier
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Learn how to set up ACH Direct Debit on Multiplier
Last updated
Was this helpful?
ACH (Automated Clearing House) Direct Debit can be set up in two ways:
Plaid is a NACHA-preferred partner for Account Validation. Some banks will ask for consent to share Account details like Account Number, Routing Number, and Account Holder details.
Note: Plaid is the default verification mode for setting up ACH Direct Debit.
Login to using your credentials.
From the left sidebar, select Settings > Company Settings.
From the Company settings window, select Payment settings.
From the Payment settings window, select Set up next to ACH Direct Debit.
Enter the necessary information:
Name of company signatory
Email ID of company signatory
Account holder name as per bank
Account type
Bank country
Note: Please enter the Account Owner's name as per the Bank records for verification purposes.
Select Continue and then select Yes, confirm to generate ACH mandate agreement. You will be redirected to the Plaid authentication workflow to connect your ACH bank account with Multiplier using Plaid.
In the dialog box that appears, select Continue.
Enter your phone number to complete verification. This is not mandatory; you can skip it if you log in as a guest.
Select your bank from Plaid for the setup and verification.
Select or search your bank and proceed to log in and authorize Multiplier to connect your account. Once authorized, you will be shown a list of accounts connected to the authorized bank.
Select the account you intend to set up for ACH Direct Debit and then select Continue.
Multiplier will perform Instant Account verification and update the status accordingly:
If the account verification is successful - Your ACH Status will change to Awaiting Company Signature. Multiplier will send you an ACH Authorization form to the signatory email ID.
As soon as the document is signed, the payment method will be available for usage.
Note: Under Additional settings, the Automatic Debit toggle will be enabled by default. This indicates that invoice payments will get debited automatically on the auto-debit dates.
If the account verification is unsuccessful: Please contact your CSM or customer support to help you with the reasons for the failure.
ACH Debit setup through manual verification takes 2-3 business days to activate. Multiplier allows manual verification only when a request is raised. In this case, you need to submit additional details for the setup. Contact customer support to help facilitate this request:
From the left sidebar, select Settings > Company Settings.
From the Company settings window, select Payment settings.
From the Payment settings window, select Set up next to ACH Direct Debit.
Fill in the necessary information:
Bank name
Routing number
Account type
Account number
Name of company signatory
Email ID of company signatory
Account holder name as per bank
Bank country
Once that’s done, upload the documents listed here for verification:
Bank Statement: A copy of the latest bank statement (at least 1 month in the last 3 months)
Government-issued ID: A valid government-issued ID of the person signing the Direct Debit Authorization agreement
Select Confirm from the lower right to proceed.
Once you have submitted the information and documents, the status of the Direct Debit setup will change to - Awaiting Company Signature.
You will receive an email with the ACH agreement that must be signed to complete the setup.
Our team will verify the documents and the information you have provided.
Once the zero-dollar verification is successful, the status on your platform will change to Available for payments.
Login to using your credentials.
Note: Once disabled you will be required to manually make payments via the Invoice Payments module (refer).
