Set up ACH Direct Debit
Learn how to set up ACH Direct Debit on Multiplier
ACH (Automated Clearing House) Direct Debit can be set up in two ways:
Instant Verification via Plaid
Plaid is a NACHA-preferred partner for Account Validation. Some banks will ask for consent to share Account details like Account Number, Routing Number, and Account Holder details.
Note: Plaid is the default verification mode for setting up ACH Direct Debit.
Login to Multiplier using your credentials.
From the left sidebar, select Settings > Company Settings.
From the Company settings window, select Payment settings.
From the Payment settings window, select Set up next to ACH Direct Debit.
Enter the necessary information:
Name of company signatory
Email ID of company signatory
Account holder name as per bank
Account type
Bank country
Note: Please enter the Account Owner's name as per the Bank records for verification purposes.
Select Continue and then select Yes, confirm to generate ACH mandate agreement. You will be redirected to the Plaid authentication workflow to connect your ACH bank account with Multiplier using Plaid.
In the dialog box that appears, select Continue.
Enter your phone number to complete verification. This is not mandatory; you can skip it if you log in as a guest.
Select your bank from Plaid for the setup and verification.
Select or search your bank and proceed to log in and authorize Multiplier to connect your account. Once authorized, you will be shown a list of accounts connected to the authorized bank.
Select the account you intend to set up for ACH Direct Debit and then select Continue.
Multiplier will perform Instant Account verification and update the status accordingly:
If the account verification is successful - Your ACH Status will change to Awaiting Company Signature. Multiplier will send you an ACH Authorization form to the signatory email ID.
As soon as the document is signed, the payment method will be available for usage.
Note: Under Additional settings, the Automatic Debit toggle will be enabled by default. This indicates that invoice payments will get debited automatically on the auto-debit dates.
If the account verification is unsuccessful: Please contact your CSM or customer support to help you with the reasons for the failure.
Manual verification
ACH Debit setup via manual verification takes 2–3 business days to activate. Manual verification is available only upon request. You will only be able to set up ACH DD manually on the portal after manual verification is done.
To initiate this process:
Contact your Multiplier point of contact (POC) or start a support chat with the Multiplier Support team.
Request to enable the manual verification workflow.
Provide the following documents for review:
A recent bank statement
A valid government-issued ID
These documents will be reviewed internally by our KYBC (Know Your Business Customer) team to complete the setup.
Once the documents are reviewed, you'll be informed via email by your POC. When informed, you can begin the process on the portal:
Log in to Multiplier using your credentials.
From the left sidebar, select Settings > Company Settings.
From the Company settings window, select Payment settings.
From the Payment settings window, select Set up next to ACH Direct Debit.
Fill in the necessary information:
Bank name
Routing number
Account type
Account number
Name of company signatory
Email ID of company signatory
Account holder name as per bank
Bank country
Once that’s done, upload the documents listed here for verification:
Bank Statement: A copy of the latest bank statement (at least 1 month in the last 3 months)
Government-issued ID: A valid government-issued ID of the person signing the Direct Debit Authorization agreement
Select Confirm from the lower right to proceed.
Once you have submitted the information and documents, the status of the Direct Debit setup will change to - Awaiting Company Signature.
You will receive an email with the ACH agreement that must be signed to complete the setup.
Our team will verify the documents and the information you have provided.
Once the zero-dollar verification is successful, the status on your platform will change to Available for payments.
Note: Once disabled you will be required to manually make payments via the Invoice Payments module (refer here).
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