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FAQs - eGIRO Direct Debit

chevron-rightWhich banks support eGIRO?hashtag

  1. DBS Bank

  2. Maybank

  3. OCBC Bank

  4. Bank of China

  5. UOB (United Overseas Bank)

  6. MariBank

chevron-rightWho can setup eGIRO on the Multiplier Platform and who needs to approve this?hashtag

Business/Transaction Maker should be able to set up and initiate a DDA request for approval. This needs to be then approved by Business Checker/Approver/Authoriser as per your bank account records.

chevron-rightWhy did my eGIRO Direct Debit setup fail?hashtag

There could be a few reasons why your eGIRO Direct Debit setup has failed:

  • The request has expired as it was not approved within 48 hours

  • The request was not placed correctly in the first place, and you should contact your respective bank about this

In either case, our team will reach out to you for the next steps, or you can also write to us at [email protected] for any queries that you may have.

chevron-rightHow much time does it take to enable eGIRO Direct Debit for payments?hashtag

To enable eGIRO Direct Debit for your business, there are two steps:

eGIRO Direct Debit Setup request: The setup can be done from your ‘Settings’ option by following a few simple steps.

eGIRO Direct Debit Setup approval: This request must be approved by a checker/approver/authorised user in your bank account within 48 hrs. Once approved, the account is ready for payments. For a detailed step-by-step setup guide, please refer to Set up eGIRO Direct Debit.

chevron-rightHow long does it take for the invoices to be marked as paid once I have initiated the payment?hashtag

Once the direct debit setup is complete, you must initiate direct debit paymentsarrow-up-right from the ‘Invoice Payments’ module on the platform.

We use FAST APIs so the settlement is instantaneous.

chevron-rightWhat should I do when the payment fails after initiating the payment via eGIRO Direct Debit?hashtag

If the payment fails, contact your CSM or drop us an email at [email protected].

chevron-rightWhy can’t I see eGIRO Direct Debit as a payment method?hashtag

eGIRO Direct Debit only supports if your company country is Singapore & your billing currency is SG. But if you don't see your bank, please reach out to [email protected].

For details on how to set up eGIRO payment, refer to Set up eGIRO Direct Debit.

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