Set up eGIRO Direct Debit
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eGIRO Direct Debit has been implemented as a new payment method on Multiplier for our clients in Singapore. This method will enable Multiplier to automatically withdraw funds from your authorized bank account on a pre-arranged date, subject to your approval.
Clients must have a billing currency of SGD (Singapore dollars)
Clients must hold an account with one of the participating banks that support eGIRO.
To start using eGIRO direct debit for invoice payments, you will need to initiate the setup process as guided below:
Log in to Multiplier using your credentials.
In the left sidebar, select Settings > Company settings.
In the Company settings screen, select Payment settings.
In the Payment settings screen, select Setup next to eGIRO Direct Debit.
In the Setup eGIRO Direct Debit, select your bank from the drop-down.
Fill in all the details, as asked. Upload your bank statement and government-issued ID. Then, select Continue.
A terms and conditions dialog box opens. Read the terms and conditions carefully, check the box, and select Continue.
In the Confirm eGIRO setup authentication window that opens, select Yes, authenticate. You are redirected to your bank’s internet banking page.
Once you are on your bank’s net banking page:
Log in to your net banking
Provide consent to use the account for eDDA deduction
Request your business checker to approve the eDDA application within 48 hours.
Remind your business checker to approve the eDDA application. Until then, the status on the portal says Pending on the business checker.
Once your business checker has approved the eDDA application, the status will change to Available for payment.
Once eGIRO is set up for your company and direct debit is enabled, you will receive an email intimation from Multiplier for your upcoming automatic debit 5 days prior to the invoice due date. In the email, you can find the total amount, bundle ID, and auto-debit date.
The payment will be initiated on the specified auto-debit date, i.e, 2 days before the invoice due date. Settlement between banks takes 1 business day after the auto debit is initiated.
In other words, if 7th April is the invoice due date, watch out for the following:
3rd April
Email notification about the upcoming payment
3rd April -5th April
Period to review invoices
6th April
Auto debit will be initiated
7th April
Payment will be settled within 1 business day.
Note: If the auto debit had been initiated on April 4th (Friday), the payment would have still been settled on April 7th (1 business day).
Log in to Multiplier using your credentials.
In the left sidebar, go to Invoice payment.
In the Invoice Payment screen, select the invoices you want to pay and select Pay now.
Select Proceed to checkout.
Select eGIRO as the payment method and then select Continue.
Confirm bundling the invoices for payment by clicking on Proceed to checkout.
Select Continue.
Select Confirm and pay to initiate direct debit.
eGIRO Direct Debit FAQs