We have implemented eGIRO Direct Debit as a new payment method on Multiplier for our clients in Singapore. It will allow Multiplier to automatically withdraw funds from your authorised bank account on a pre-agreed date, upon your approval.

eGIRO direct debit is a digital payment system in Singapore that digitises the traditional GIRO process for collecting recurring payments. It will enable our clients in Singapore to authorize payments to Multiplier via their internet banking platform online, significantly reducing the setup time from weeks to just a few minutes.

For FAQs related to eGiro, refer to this article.

Here’s the list of participating banks:

To start using eGIRO direct debit for invoice payments, you will need to initiate the setup process as guided below:

Step 1: On the left sidebar, navigate to the Settings>Company settings>Payment settings. Click on ‘Setup’

Step 2: Select your bank from the drop down.

Step 3: Fill all the details, upload the verification documents and click on ‘Continue’

Step 4: Once you have read the terms and conditions carefully, check the box and click on ‘Continue’

Step 5: Once you click on ‘Yes, authenticate’ you will be redirected to your bank’s internet banking page.

Step 6: Once you are on your bank’s net banking page:

Step 7: Remind your business checker to approve the eDDA application. Until then you will see the status on the portal says ‘Pending on business checker’

Step 8: Once your business checker has approved the eDDA application, the status will change to ‘Available for payment’

Once eGIRO is set up for your company and direct debit is enabled you will receive an email intimation from Multiplier for your upcoming automatic debit 5 days prior to the invoice due date. In the email, you can find the total amount, bundle ID, and auto-debit date.

The payment will be initiated on the specified auto-debit date, i.e, 2 days before the invoice due date. Settlement between banks takes 1 business day after auto debit is initiated.

In other words, if 7th April is the invoice due date, watch out for the following:

Step 1: On the navigation bar, go to ‘Invoice payment’, select the invoices you want to pay and click on ‘Pay now’

Step 2: Click on 'Proceed to checkout'

Step 3: Select eGIRO as the payment method and click on ‘Continue’

Step 3: Confirm bundling the invoices for payment by clicking on ‘Proceed to checkout’

Step 4: Click on ‘Continue’

Step 5: Click on ‘Confirm and pay’ to initiate direct debit.

Additional documents: