Find answers to questions about onboarding, payroll, invoicing, expenses, pay supplements, timesheets, and more.

1. What are the end-to-end steps involved in onboarding an EOR employee?

2. What if I want to change certain sections or clauses in the employment contract?

3. What happens if you or the employee do not complete the onboarding/ take the necessary steps in time?

4. When should I pay the deposit to onboard an employee?

5. How can I track which stage of the onboarding process the employee is currently in?

6. How long does it take to complete the onboarding process?

7. What is Multiplier’s invoicing process?

8. What is pre-registration?

9. What if the candidate does not receive the contract or email invite to sign up on the platform?

10. What documents must the employee submit to get onboarded on Multiplier?

11. What bank details must the employee submit during onboarding?

1. Who will approve the employee’s time off and expenses?

2. How can the employee claim their expenses?

3. How can I view & approve the employee's timesheet requests?

4. Is there any action that needs to be taken on the employee's joining date?

5. How can I revise employee salaries?

6. What are the cut-off dates to add any additional pay components, such as bonuses or reimbursements, in the current payroll?

7. How will the new employee(s) receive insurance policy details?

8. Who can the employee contact in case of discrepancies or general support?

After you sign the MSA, you must onboard the identified candidate on the Multiplier platform to ensure a smooth & seamless onboarding experience. The steps involved in the entire onboarding process are listed below.

In some countries, pre-registration is mandatory by law. Your Account Executive or CSM will inform you if this step is required in your employee’s country. In such cases, we recommend completing the onboarding at least 7 days before the employee joining date to ensure that we can successfully activate the employee on Multiplier before the employee’s start date.

You can also track the above stages from the Multiplier platform, giving you real-time visibility of the employee’s onboarding status. All you need to do is - click on ‘Team’ on the left sidebar, and under the Onboarding tab, you can view the ‘Needs Attention’ filter as shown below.

Under the ‘Progress’ column, you can view the number of tasks that are pending for onboarding completion. To know these steps, click on the progress alongside the relevant employee.

You will notice an onboarding checklist that will assist you in keeping track of the employee’s onboarding progress & take the next steps accordingly.

We recommend not to change anything on the contract from a compliance standpoint. However, if there are unique company-specific situations where you need to change certain parts of the contract, you can click on ‘Review Contract’ as shown below.

Click on ‘Request Changes’

Type the contract changes that need to be made and click on ‘Confirm Changes’.

Our legal team will review the changes in 3-5 days, and you will be notified when the contract has been re-enabled on the platform to be sent for the signatory's signature and other onboarding steps.

To successfully complete employee onboarding, you must ensure that you take all the pending actions before the due date.

Signing the MSA, sending an employment contract, completing the signatory & employee contract review & signature, deposit payment, and employee documents submission are all crucial steps to avoid any delay in the first salary payment of the employee, potential delay in start date, or even delayed insurance activation.

Whether the action is pending on your company or the employee, you can track the onboarding status of all newly onboarded employees from your platform in real time. This way, you can fast-track onboarding as needed.

Ideally, you must make the deposit payment by or before the due date mentioned on the invoice. Doing so will ensure that the employee is activated in time without delaying the employee's start date or first salary payout. Note that deposit payment is mandatory to activate any employee on the platform.

You can log into your platform to track the onboarding progress & real-time status as to what actions are pending and who they are pending on. Go to ‘Team’ and under the ‘Onboarding’ tab, you will notice a ‘Needs Attention’ filter.

The time taken to complete onboarding will depend on certain variables. They are:

Multiplier operates via owned entities and partner entities in different countries. The onboarding duration can vary depending on which entity the employee is being onboarded on.

Multiplier Entity: If there are no contract changes, the deposit is paid in time & the onboarding journey is completed by the employee with no additional details or verification needed, then the onboarding process can be completed at the earliest of 3 working days or lesser.

EOR Partner Entity: If the employee is being onboarded on Multiplier’s EOR Partner Entity, the onboarding duration can range between 13-15 working days. Note that this duration is not inclusive of the time taken for contract review/revision or document submission by the employee.

Pre-registration: In countries where pre-registration is mandatory by law, the onboarding duration can vary based on the country of employment. To know more about the precise duration for specific countries, you can reach out to your account manager or CSM.

At Multiplier, to ensure a smooth payroll cycle, we follow a 2-step invoicing process.

Click here for more information: FAQs on the invoicing process.

Pre-registration is required for statutory contributions and tax obligations made mandatory by certain countries before the start of employment. For example, pre-registration in the USA requires the employee to complete Gusto registration which has to take effect before the start of the contract and activation of the employee’s profile on the platform.

We recommend completing the onboarding at least 7 days prior to the employee joining date in countries where pre-registration is mandatory to ensure that we can successfully activate the employee on Multiplier before the employee’s start date.

You can re-send the contract & platform invite link from your platform by clicking on the ‘Send Contract’ or ‘Re-send invite’ option from the onboarding tab in the ‘Team’ module on the left sidebar.

Once the employee signs the contract, we will send an email with the next steps, including signing up on the platform and submitting the mandatory documents listed below:

If VISA Support has been selected for the employee on the platform, the documents needed will differ depending on the country of employment. Our team will contact the employee to collect the country-specific documents. The basic documents required would be:

The bank details that the employee must submit are - the employee's name (complete bank name) and sort code/IFSC/local bank code as applicable in the country. A void cheque or a bank statement must also be submitted as proof of bank details.

The employee’s manager must approve time off and expenses on the platform. On the employee's joining date, make sure you add a manager & assign privileges as necessary. Follow the below steps to 'Add a Manager'.

Click on ‘Settings’ under ‘Organization’ and select ‘Company Members’

Click on ‘Add a Manager’

Note - You can even assign an existing manager to the new employee by selecting the relevant manager from the list of managers previously added to the platform.

Enter the manager’s email address and select the relevant employee from the list below. Once that’s done, go ahead & click on ‘Create Manager’.

Once the employee gets activated on Multiplier, they can claim expenses by adding a new expense on the ‘Expense’ module under ‘Administration’ in the left sidebar.

The employee’s manager must then review & approve this expense from their platform. Please ensure that all expenses are included before the cut-off date.

Admins/ managers can also add the expenses of the employee from their platform, in which case the expense will be auto-approved.

Once added or approved by managers, we will include this pay component in the payroll input & ensure the expense gets processed in the same pay cycle.

If a manager has not been added for the employee, the expense must be approved by any of the admins. All the admins can view the expense under the 'Pending' tab on their platform.

You can easily approve/request changes to timesheets submitted by employees from the Timesheets module on the platform. Click here for a step-by-step guide on approving employee timesheets.

On the employee’s joining date, you must:

You can revise employee salaries directly from the Multiplier platform. Note that the addendum signature by the signatory is mandatory to ensure that the revised salary gets processed as per the ‘Effective date’ that you select on the platform. Here is a detailed guide on how to revise salaries in just three steps.

To add any additional pay components to the current pay cycle, you must add/approve pay components such as expenses, pay supplements, etc., before the payroll cut-off date. Doing so will ensure that the pay component is processed & disbursed in the current pay cycle.

Note: If the cut-off date has been missed, the payment will be processed in the subsequent pay cycle.

Employees will receive an email from the insurance provider on successful enrolment. Also, they can view the benefits factsheet & onboarding kit (Insurance Guidebook) on their Multiplier platform. If the employee has any insurance-related query, they can directly reach out to us at benefits@usemultiplier.com.

The employee can reach out to our support team at support@usemultiplier.com, and our team will get back at the earliest. Employees can also start a thread using the chat function on the platform, as shown below.