A Payroll Admin is responsible for running payroll and has access to all stages of the payroll process, including input, output, and processing. This role is also essential for ensuring timely full and final settlements during employee offboarding.

Responsibilities

• Employee Details: View employee departments, gross salary, and fixed allowance details.

• Payroll Entries: Access and manage pay supplements, timesheet entries, expenses, and unpaid leaves, and make salary revisions if needed.

• Payroll Processing: Run and confirm the payroll for each pay cycle, following the respective cut-off dates.

• Payroll Output & Reports: Download Gross to net, headcount, and country-level reports.

• Expense Verification: Verify bills and receipts submitted for expense claims by employees, ensuring accurate payroll calculations.

Access

• People and Contracts: View sensitive personal and employment information, including full name, compensation, benefits, and contract details.

• Payroll: View compensation details, expense claims, receipts, and pay supplement information to process payroll accurately.

• Reports: Access reports related to headcount by country, department, and other G2N reports, bank files, and expense reports.

To transfer employees to a new department, add them to the new department. It will automatically remove them from their previous department.

Example: If you want to move three employees from the Research department to the Data Engineering Department, you just need to add them to Data Engineering, and they will be removed from the Research department automatically.

To move an employee to another department, follow the steps in Add employees to a department.

In an organization, a department is a distinct functional or operational unit responsible for carrying out specific tasks, functions, or activities within the organization's overall structure. Departments are typically organized based on the specialization of functions and the need for efficient and coordinated efforts to achieve the organization's goals and objectives.

Departments can include sales, marketing, leadership, engineering, operations, product, human resources, customer success, finance, etc.

For HR Teams

Get help with Global Payroll, Employer of Record, and Agent of Record services — all in one place.

The HR Admin role is critical within the organization, holding almost the same permissions and authority as a Super Admin for all employment and employee information matters. Compared to Super Admins, HR Admins cannot access payroll, billing, and payment functions.

HR Admins have the following access and responsibilities:

Employee and Employment Details

• Hiring, Onboarding, and Offboarding:

Learn how to add employees to any department in your organization on the Multiplier platform:

1. Login to using your credentials.

2. From the left sidebar, select Settings > Company settings.

A billing admin is responsible for managing and overseeing an organization's financial transactions related to billing. This includes viewing and managing sensitive personal and employment information, such as full names, addresses, and professional details. Billing admins are also authorized to pay invoices and access payroll information, including bank account details needed for payment processing. Their role is essential to accurate and timely financial operations.

Billing Admin's access on Multiplier:

• View personal and employment information: Billing Admins can view sensitive personally identifiable information (PII) such as full name, address, and professional details.

• Pay invoices: Billing Admins can pay invoices received by Multiplier.

A Company Signatory is the person who signs the employment contracts that are generated through the platform. Your Company Signatory could be any of the following team members: COO, CEO, CHRO, HR Manager, Director of the department, etc.

On the Multiplier platform, currently, we support only one Signatory. If you have multiple signatories in your company, you can simply change the Signatory for different contracts when required.

For example, if the Signatory added on Multiplier is the COO of your company, but a certain contract needs to be signed by the CEO, then the Super Admin can change the existing Company Signatory by filling in the details of the CEO and saving it. Once the contract is signed, if you wish to change the Signatory again, you can do so by following the steps below:

1. Log in to Multiplier using your credentials.

On Multiplier, there’s clearance-based access to data and features. As an employer, you can easily give access to your team based on their role. It helps compartmentalize work so that everyone can focus on their responsibilities.

Role-based access to the Multiplier platform is as follows:

1. Super admin - Super Admins have complete control over the system, including employee data, time & attendance, payroll, and payments. They can view and manage all employee information, approve time off and payroll, and download reports. They can also assign roles and permissions to other employees and manage organizational settings. Learn more about the .

2. Payroll admin - The Payroll Admin is responsible for running payroll and overseeing all stages of the payroll process. Their duties include viewing and managing employee details, payroll entries, and payroll processing. They are also responsible for payroll output, reports, and expense verification. They can access sensitive personal and employment information, payroll and expense information, and various reports. Learn more about the

In Multiplier, you can assign approvers or managers to oversee employee workflows such as expenses, time off, and timesheets. This ensures all submissions are reviewed and approved by a manager before they are finalized or included in payroll.

This guide explains when approvers are needed, what they can do, and how to assign them on the platform. Learn how to:

Learn how to create a Multiplier account using your Google, Microsft, or work email.

1. Sign up with your work email address

2. Sign up with Google

3. Sign up with Microsoft

Super Admins and HR Admins can create departments on the Multiplier platform.

Learn how to create and edit departments for your organization on Multiplier:

1. Login to Multiplier using your credentials.

2. From the left sidebar, select Settings > Company settings.

1. From the Company settings screen, select Company structure.

1. From the Company structure screen, select Departments.

1. Select Create new department.

1. Enter the Department name.

(Optional) - You can add a Description.

(Optional) - You can also assign a Head of the department. Select Assign, choose a person from your organization, and then select Add.

1. Once you’ve added all the information, select Confirm. The department is created.

Multiplier allows you to edit the custom fields you created. Learn how to edit custom fields:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Settings > Company settings.

1. In the company settings window, select Custom fields.

1. As the custom fields window opens, select next to the custom field you wish to edit.

1. Make the edits you want and then select Save custom field.

Note: You cannot edit the field type.

The edits are saved.

Restructure your organization quickly on Multiplier. You can edit a department’s name description, assign a new head, and delete a department from your organization on the Multiplier platform.

Learn how to:

1. Edit a department in your organization

2. Delete a department from your organization

Edit a department in your organization on Multiplier

1. Login to using your credentials.

2. From the left sidebar, select Settings > Company settings.

1. From the Company settings window, select Company structure.

1. From the Company structure window, select Departments.

2. Select the ellipsis iconnext to the department you wish to edit and then select Edit department.

1. You can edit the Department name and description and assign a new head of department by removing the current person.

1. Once done, select Confirm.

Delete a department from your organization on Multiplier

1. Login to using your credentials.

2. From the left sidebar, select Settings > Company settings.

1. From the Company settings window, select Company structure.

1. From the Company structure window, select Departments.

2. Select the ellipsis iconnext to the department you wish to edit, then select Delete department.

To ensure that your Multiplier account is secure, you can configure Okta SSO:

1. Log in to the Multiplier platform using your credentials.

2. From the left sidebar, select Settings > Company settings.

1. From the Company settings screen, select Login & authentication.

2. From the Login & authentication screen, select Get started under Setup Single Sign-On (SSO).

1. Select the SSO provider from the drop-down. Select Okta.

Note: Currently, we support only Okta.

1. Select the authentication protocol.

Note: Currently we only support SAML.

1. Please add the following details on the identified provider’s portal (Okta in this case).

• SSO URL: The web address your identity provider uses to initiate the login process and connect to our system via SAML.

• Service Provider Entity ID: A unique identifier for our system (the service provider) that your Identity Provider uses to recognize and communicate with us.

1. Select download next to Encryption certificate and Signing certificate and upload them on your identity provider’s portal.

1. Please select the automated method (Metadata URL) as the recommended selection. Enter Metadata URL.

Metadata URL: It is a link provided by Identity Provider (like Okta, Azure AD, etc.) that contains all the necessary SAML configuration details like certificates, endpoints, and Entity ID in XML format. It automates setting up the connection between your system and ours.

1. Select Continue after checking all details.

If the authentication is successful, you see the message and screen as shown here:

Enable SSO for your company employees

1. Customers can enable SSO for the company employees by enabling the toggle. Disabling it will remove the access to the SSO.

Super Admins hold the highest level of access and control within the system. They have comprehensive end-to-end management capabilities encompassing all settings and functionalities.

Employment Details Management

Super Admins have extensive control over employee employment information.

• Manage People and Contracts: View and manage all payroll and employment information. Act as the sole signatory for employment-related documents and contracts. Add and manage IT equipment, stock options, and benefits.

• Access Employee Data: Access and view profile data, legal documentation, identification details, emergency contact information, and prior education and employment details (tenure, designation, salary).

Time & Attendance Management

Super Admins manage time and attendance policies and approvals.

• Create Leave Policies: Create policies based on country, gender, and other criteria.

• View Time Off Requests: View employee time off requests with details, including dates, total amount, time off type, and status.

• Manage Leave Types & Policies: Create and allocate leave policies at entity and gender levels to various departments.

• View Leave Data: View data at the employee and leave type level, including allocated, approved, and pending leaves.

Payroll and Payments Data Management

Super Admins have complete access and control over payroll and payments.

• View & Download Confidential Information: View all payroll information, including compensation details. Download payslips, reports, invoices, and receipts.

• Adjust Payroll and Payment Items: Add and edit payment items, such as expenses, bonuses, and milestones.

• Approve Payroll and Payment Items: Approve additional payment items, including expenses, bonuses, and paid time-off requests.

• Submit Payroll Report:

Salary Information Management

Super admins have view-only access to salary information.

View Salary Information: View salary period, frequency of pay, and stock options provided to employees. Cannot edit or make changes to this data.

Analytics and Reports Management

Super admins can access and download all reports.

Download Reports: Download all available reports, such as headcount by country, payments summary, leave summary, expenses, and invoices summary.

Organization Settings Management

Super admins manage organizational settings.

• Assign Roles & Permissions: Assign roles and permissions to other employees and add billing contacts and signatories.

• Assign Manager Permissions: Assign permissions to managers for approvals of time offs, timesheets (attendance), and expenses.

• Manage Departments: Create and assign employees to relevant departments.

Multiplier allows you to create custom fields if you require additional information from new hires. Learn how to create custom fields:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Settings > Company settings.

Multiplier’s platform offers the feature to revise the contract of an employee who hasn’t joined yet. Once you update the start date, the old contract is revoked, and a new contract is created with the updates. The new contract is then sent for signature. Ensure that you inform the employee about the same, as the change in start date affects the onboarding process. Learn how to update the start date for an employee:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Team.

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Settings > Company Settings.

1. Select Assign Managers.

You can update compensation details, designations, additional pay components, and generate an addendum for the COR contractor directly using the Multiplier platform. Learn how to revise compensation and designation for COR Contractors:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Administration > Compensation revision. The Compensation & Designation revision window opens.

You can initiate auto-debit for contractor invoices within 1 and 5 days of approval.

Example: If you set a preference of 3 days, the auto-debit will be initiated 3 days after you approve the contractor invoice. Once the payment is received, the contractor will be paid immediately. If no preference is set, the default schedule will be 2 days post-approval.

1. Login to using your credentials.

2. From the left sidebar, select Settings > Company Settings.

Enhanced control and visibility over contractor payouts through the downloadable contractor bulk invoice report. Learn how to download:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Administration > Contractor invoices.

EOR employees in select countries can submit their resignations directly through the Multiplier platform. You can view the complete list of eligible countries

Learn how to .

Funding Multiplier to process payroll will be in line with the payroll calendar.

• Multiplier will share the draft payroll by around the 16th of the month, which you need to confirm by the 20th.

• You will receive the funding invoice by the 22nd of the month, including the amount and the account details into which you need to fund the invoice.

• Multiplier will require the funds within 3 days to ensure employees are paid on time and by the end of each month. ​ Depending on whether you’ve chosen for only Gross to Net (G2N) calculations or G2N and salary disbursements, here’s how you can fund Multiplier to process your company’s global payroll.

Multiplier’s platform offers you the feature to update the joining date of an employee even after the contract has been sent for signature. Once you update the start date, the old contract is revoked, and a new contract is created with the updated start date. The new contract is then sent for signature. Ensure that you inform the employee about the same, as the change in start date affects the onboarding process. Learn how to update the start date for an employee:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Team.

1. In the Team overview screen, select the Onboarding tab.

1. In the onboarding tab, select the employee for whom you wish to update the start date.

1. To edit the start date, select Edit Employee Start Date.

1. Select Continue to Edit Contract.

1. In the Edit contract dialog box, use the Employee Start date dropdown and select the new start date for the employee

1. Once selected, select Create New Contract.

2. Select Save Changes and Create New Contract.

The start date is updated, and the previous contract has been revoked.

Review the updated contract

You can review the updated contract by selecting Review contract.

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Payroll.

3. In the payroll dashboard, select Global Payroll.

1. Hover over the Completed icon in the Progress column. The icon changes to Download. Select Download G2N report.

1. The payroll report section opens. Select Download all to download all the available reports. You can also download individual reports by selecting the download icon next to the reports you wish to download.

Generate and download a consolidated report of all payments made to contractors from Multiplier. You can generate detailed reports on invoices, expenses, pay supplements, and management fees paid to contractors over a specific period.

With this feature, you can:

• Filter payments by contractor type, payment date, payable type, approval date, contractor name, etc.

• Reconcile expenses with your company’s bank statements.

• Download reports in CSV and PDF formats for financial reporting and compliance needs.

To access reports:

1. Log in to using your credentials.

2. From the left sidebar, select Reports.

1. From the Reports window, select Contractor payout summary report.

2. In the Contractor payment summary dialog box, select the filter for which you wish to download the report. You can keep adding filters by selecting Add new filter.

Note: You can add filters such as payment type, date of approval, date of payout, contractor type, contractor name, etc.

1. Once you have added all the filters, select Download report.

Note: The report is sent to your email.

If you miss creating the invoice while approving the timesheet, you can raise it by following the steps given here:

1. Go to Multiplier’s client login and sign in with your User ID and password.

2. From the left panel, select Administration and then choose Timesheets.

3. From the Timesheets window on the right, select the Employee type drop-down option and choose Contractors.

4. Select the contractor you need to approve the timesheet and raise the invoice.

5. Select the Approved tab, then select Create invoice next to the timesheet for which you wish to raise the invoice.

6. From the dialog box that appears, select Create Invoice.

7. From the window that appears, select Create Invoice from the upper right.

8. The invoice gets created, and you can view it by selecting View Invoice from the upper right.

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Payroll.

3. In the payroll dashboard, select Global Payroll.

4. Select Publish Payslips. In the screen that opens, select Publish all from the lower right.

5. In the Send payslips to all employees dialog box, select Send payslips.

Employees or contractors may need to be offboarded for various reasons, including resignation and termination. Learn how to offboard an employee or contractor who is terminated:

1. Login to Multiplier using your credentials.

2. From the left sidebar, select Team.

3. In the Team overview screen, select Offboarding.

1. Hover over the ellipsis icon next to the candidate for whom you want to reschedule the offboarding and then select Reschedule offboarding.

1. Enter the new last working day. Upload supporting documents and acknowledge that you have discussed the new last working day with the employee.

1. Select the checkbox next to I agree, that the above-mentioned date has been discussed with the employee and they consent on the last working day.

2. Select Initiate offboarding. The new last working day will be updated after our team verifies the details you provided.

You can quickly approve or request changes to a contractor's timesheet:

Multiplier’s is a comprehensive solution designed to cater to all your payroll needs, providing unparalleled support and efficiency.

Here’s what you will read in this article:

If your team structure or responsibilities change, you can easily edit, reassign, or remove approvers.

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Settings > Company Settings.

1. Select Assign Managers.

From time to time, you may need to change the designation, compensation, or both for employees and contractors. Learn how Multiplier helps you with this:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Administration > Compensation revision.

At Multiplier, we use payroll cut-off dates to finalize salary payments, salary revisions, bonuses, allowances, pay supplements, and expense reimbursements. These deadlines ensure payments are processed and disbursed within the correct payroll cycle.

To avoid payment delays, onboarding employees on time and submitting or approving any additional payments before the payroll cut-off date is crucial.

Standard payroll cut-off date

Learn how to view your employees’ payslips on Multiplier:

1. Login to using your credentials

2. From the left sidebar, select Team.

3. From the Team overview screen, select the Active tab.

You can now equip employees with laptops and IT assets directly from the platform:

1. Login to using your credentials.

2. From the left sidebar, select Team and then select the Active tab.

Managing contractor invoices on the platform is now simpler and more intuitive. You can review and approve or reject invoices in a few clicks.

Learn how to:

1. Login to using your credentials.

2. From the left sidebar, select .

3. From the Resources section, select IT assets.

You can quickly approve or request changes to a contractor's timesheet:

1. Learn how to approve an employee’s timesheet

2. Learn how to request changes to an employee's timesheet

Multiplier's global payroll solution helps businesses manage payroll across 100+ countries from a single interface. It automates complex tasks such as multi-country tax calculations, benefits administration, compliance with local labor laws, and multi-currency salary disbursement.

The solution simplifies global payroll by unifying payroll operations under one platform, eliminating the need for multiple vendors and fragmented processes.

Learn how to view and approve payroll:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Payroll.

1. Login to using your credentials.

2. From the left sidebar, select Team.

3. In the Team overview screen, select Offboarding.

Your employees can be assigned roles on Multiplier, giving them additional access to perform actions on the platform.

Learn how to:

• Assign roles to your employees

• ​Edit an assigned role

• ​Remove an employee from a role

Assign admin roles to your employees

1. Log in to using your credentials.

2. From the left sidebar, select Settings > Company settings.

1. In the Company settings screen, scroll down and select Roles and permissions.

1. Select the role you wish to assign. You get four options:

• Super Admin

• Payroll Admin

• Billing Admin

• HR Admin

Learn more about each role from .

1. After selecting the role you wish to assign, the respective screen opens. Select Assign a role.

1. Select Edit under Role coverage to choose the employees you wish to manage under this role.

1. To manage the employees covered under this role, you have two options:

• Select all the employees of your organization: If you wish to select all the employees of your company, select the checkbox next to Select all employees of your company.

• Select specific employees of your organization: If you wish to select specific employees, click on Select. Then, choose the department for which you want to assign the role. Then select Apply, and then select Add.

1. Click on Select under Assign role.

2. In the Assign role dialog box, select the person you wish to assign the role to and then select Assign from the lower right.

Note: You can also invite a new user using the Company users tab in the Assign role dialog box.

1. Select Save changes from the lower right.

The person you selected has now been assigned the role.

Edit an assigned role

1. Log in to using your credentials.

2. From the left sidebar, select Settings > Company settings.

1. In the Company settings screen, scroll down and select Roles and permissions.

1. Select the ellipsis iconnext to the person you wish to edit the role for. Then select Edit coverage.

1. Select Edit under Role coverage to choose the employees you wish to manage under this role.

1. To manage the employees covered under this role, you have two options:

• Select all the employees of your organization: If you wish to select all the employees of your company, select the checkbox next to Select all employees of your company.

• Select specific employees of your organization: If you wish to edit specific employees, click on Edit. Then, choose the department for which you want to assign the role. Then select Apply, and then select Add.

1. Select Update from the lower right.

The role assigned is updated.

Remove an employee from a role

To remove an employee from a role:

1. Log in to using your credentials.

2. From the left sidebar, select Settings > Company settings.

1. In the Company settings screen, scroll down and select Roles and permissions.

1. Select the ellipsis iconnext to the person you wish to edit the role for. Then select Delete Role.

1. In the dialog box that appears, select Confirm.

Frequently asked questions

What do you do if you require a role missing from the list of roles available on the platform?

If you’d like to add a role that is unavailable on the platform, you must reach out to your dedicated CSM with the request. Alternatively, you can mail us at [email protected]

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Learn how to offboard a contractor using the Multiplier platform:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Team.

3. In the Team overview screen, select the Active tab.

4. Select the contractor you want to offboard.

1. When the details for the contractor appear, scroll down to the Additional actions section, and select Start offboarding.

1. You get two options:

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Multiplier smoothly integrates with Workday, centralizing employee information for efficient and accurate payroll management. While Workday offers PECI Integration, Multiplier enhances this process through API integration.

Understanding PECI and API

• PECI (Payroll Effective Change Interface), introduced by Workday in 2016, sequentially transmits payroll changes for each worker, including effective and data entry dates.

• API (Application Programming Interface) enables two-way communication between your system and the payroll system, allowing faster data requests and tailored data synchronization.

Why Choose Multiplier's API Integration over Workday's PECI?

Key Advantages of API Integration

• Effortless Setup: Supported by Multiplier, requiring no additional development effort.

• Faster Data Sync: Supports higher frequency compared to PECI.

• Simplified Setup and Security: Easily set up API support in Workday, with security managed by Workday.

Conclusion

Multiplier's API integration with Workday simplifies payroll management by streamlining data exchange, enhancing flexibility, and ensuring data accuracy. This user-friendly approach saves time and effort, allowing you to focus on core business operations.

Managing payroll efficiently requires clear insights into financial data, compliance, and workforce costs. Multiplier simplifies this process with a suite of payroll reports that provide a comprehensive view of your payroll operations. From tracking employee earnings and deductions to analyzing payroll costs and statutory obligations, our reports help businesses make informed decisions while ensuring compliance with local regulations.

Explore the different types of payroll reports available on Multiplier and better understand your payroll data.

Payroll reports

Gross to net report

A Gross to Net Report outlines the transition of an employee's earnings from the gross income (total earnings before deductions) to the net income (take-home pay after deductions). This report typically provides a detailed breakdown of various deductions, such as taxes, benefits, and other withholdings.

Payroll Input Report

A Payroll Input Report is a comprehensive record that documents all the relevant data and information used in the payroll processing system. This report includes employee expenses, time-offs, salary revisions, and other pertinent input factors. It is a vital tool for ensuring accuracy in payroll calculations and provides a clear audit trail for the inputs contributing to the final payroll figures.

Total payroll cost

The Total Payroll Cost Report is a financial summary that outlines the complete cost incurred by an organization for its workforce during a specific period. This report encompasses the basic salaries and includes additional expenses such as employer contributions to benefits, taxes, and other associated costs. It offers a comprehensive view of the overall financial commitment related to the workforce.

Variance report

A variance report in HR and payroll refers to a comprehensive analysis highlighting the differences in pay components between the current pay cycle and the preceding one. This report meticulously examines changes in salary components, allowances, deductions, and any other relevant factors, providing a detailed insight into the evolution of compensation structures over consecutive pay periods. By discerning these variations, organizations can gain valuable insights into trends, anomalies, and potential areas for optimization in their payroll processes, fostering informed decision-making and continuous improvement in compensation management.

Statutory reports

Employer Summary

An Employer Summary is a consolidated report that provides an overview of key payroll-related information from the employer's perspective. This report typically includes a summary of total wages paid, employer contributions to taxes and benefits, and other financial aspects associated with the employer's obligations. It is a comprehensive snapshot for employers to assess their payroll-related expenses and compliance with statutory requirements.

Employee summary

An Employee Summary is a concise report offering a snapshot of individual employees' payroll details. It encompasses essential information such as gross earnings, deductions, net pay, and other relevant details specific to each employee. This report is instrumental in providing transparency to employees regarding their compensation and deductions, facilitating clear communication and understanding of the financial aspects of their employment. Additionally, it is a crucial tool for compliance with statutory regulations related to payroll disclosure.

Payment reports

Payment instruction file

A Payment Instruction File is a digital document or file containing detailed instructions for disbursement of payroll-related funds. This file typically includes information such as employee bank account details, the amount to be paid to each employee, and any specific payment instructions. It is a crucial tool for automating the payroll process and ensures accurate and efficient funds transfer to employees, aligning with their compensation details.

Bank summary

A Bank Summary is a financial report that provides a consolidated overview of transactions related to payroll payments processed through a specific bank account. This report includes details such as total credits (deposits) and debits (withdrawals) associated with payroll transactions. The Bank Summary serves as a reconciliation tool, allowing organizations to cross-reference the payments made in the payroll system with the corresponding transactions in the bank account. This helps verify the accuracy of payroll disbursements and ensures proper financial management.

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You can request IT assets while hiring and onboarding new employees:

1. Login to Multiplier using your credentials.

2. From the left sidebar, select Hire & Onboard.

3. Select the employee type.

1. Select the country & state (wherever applicable).

2. Enter all required information like Basic Details, Compensation, Insurance, and Compliance.

3. Select Send Contract for signature.

1. Once the contract is waiting for signature, you get the option to submit a request to issue IT assets to the new hire. Browse through the catalog of available IT assets.

Note: IT asset availability may change across different countries. Learn how to check IT asset availability in a specific country.

7. Select the required asset and then select Submit request.

You can also select More details for information on the asset’s specifications.

Upon submitting your request, you see a confirmation message.

8. Upon confirmation of the order, you will receive an invoice in your email and are requested to pay to Multiplier.

9. Once the payment is confirmed, the Multiplier team will contact you to obtain the employee’s contact information.

11. All the requested IT assets will be dispatched to the employee

12 The employee will be asked to sign an Equipment agreement with all the relevant clauses.

13. Once the agreement is signed, the assets will be mapped to the employee on the Multiplier platform.

Note: You can view the mapped assets by selecting the Assets section on the sidebar.

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Employees in select countries can submit their resignations directly through the Multiplier platform. Here’s the list of such countries:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Settings > Company Settings.

1. Select Assign Managers. In this section, you can manage approvers for expenses, time off, and timesheets.

1. To add a new approver, select Approvers > Add an Approver.

1. Select Add an Approver.

1. Enter the Full Name and Email Address of the approver.

1. You can now assign the approver to the team members. Under the Team privileges section, select the required tab from the options given. You get three options:

• Expenses

• Time Off Requests

• Timesheets

1. Select Add team members.

2. From the dialog box, select the employees you want to assign to the manager. Select Assign to confirm.

1. Once you are done adding employees. Select Create Approver.

2. In the dialog box that appears, select Continue.

What happens after setup

Once an approver is assigned:

• An invitation email is automatically sent to them to register on the platform (if not already registered)

• Approvers receive notifications whenever an employee submits an expense, time off request, or timesheet

They can review and approve submissions directly from their dashboard.

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QuickBooks Online is a cloud-based accounting software developed by Intuit, designed to help small and medium-sized businesses manage income, expenses, and financial records efficiently.

Integrating QuickBooks Online with Multiplier allows you to seamlessly sync invoices and expenses, automating manual processes and reducing errors. This integration ensures smooth financial management while scaling your global workforce.

Employees or contractors may need to be offboarded for various reasons, including resignation and termination. Learn how to offboard an employee or contractor who resigned:

1. Login to using your credentials.

2. From the left sidebar, select Team.

3. In the Team overview screen, select Active.

Learn how to accept member-initiated resignations:

The Timesheet-Based Invoice Generation feature allows managers and admins to generate invoices for hourly and daily rate contractors based on their approved timesheets.

Once a timesheet is approved by the reporting manager or HR/Billing admins, the system uses it as proof of work to create the corresponding invoice. Timesheet-based invoice generation streamlines the invoicing process, ensuring accuracy in billing while eliminating the need for contractors to raise separate invoices manually.

The feature simplifies the process for contractors, as they are paid directly based on the hours or days recorded in their timesheets.

To approve timesheets and raise an invoice:

1. Go to Multiplier’s client login and sign in with your User ID and password.

2. From the left panel, select Administration and then choose Timesheets.

1. From the Timesheets window on the right, select the Employee type drop-down option and choose Contractors.

1. Select the contractor you need to approve the timesheet and raise the invoice.

2. Select the Pending tab, then select the timesheet you want to approve.

3. If you wish to approve the timesheet, select Approve from the upper right.

1. From the dialog box that appears, select Approve timesheet.

1. Once you approve the timesheet, you can select Approve & create invoice.

Read more about .

1. The invoice gets created, and you can view it by selecting View Invoice from the upper right.

Note - Managers cannot view or approve invoices from the Contractor invoices module due to user-role-based settings. The invoice must be approved by HR admins, Billing admins, or Super admins.

Calculation logic for hourly and daily rate customers

The invoice amount calculated will be the contractor’s billing rate multiplied by the total hours/days worked. For eg.,

Hourly rate

If the total hours worked = 8

Billing rate = $100 per hour

Invoice amount = 8*100 = $800

Daily rate (8 hours is considered standard working hours in a day)

If the total hours worked = 20

Billing rate = $100 per day

Invoice amount = (100/8) * 20 = $250

Did you miss creating an invoice while approving the timesheet? Don’t worry; we have got you covered! Raise an invoice from approved timesheets by following the steps: .

Frequently asked questions

1. Who can create/generate timesheet-based invoices?

Managers assigned as timesheet approvers, HR admins, and super admins can generate an invoice once a timesheet has been approved.

1. What happens once an invoice is created based on an approved timesheet?

Timesheet-based invoices can be found under the Pending tab on the contractor invoices module under the Administration section. The invoice must then be approved by HR admins, billing admins, or super admins to process payments.

1. Who has access to approve timesheet-based invoices?

HR admins, Billing admins, and Super admins will have access to approve timesheet-based invoices. Managers don’t have access to approve timesheet-based invoices.

1. Can managers approve invoices?

No, managers will not be able to approve the final invoice. They can only create an invoice based on the approved timesheet due to role-based user-access settings.

1. If managers skip creating an invoice after approval, can they still create a timesheet-based invoice?

If managers miss creating the invoice while approving the timesheet, they can still raise it by following the steps in

1. Can contractors also create an invoice based on an approved timesheet?

No, contractors cannot create timesheet-based invoices. This action is exclusive to managers and admins. However, contractors can raise invoices manually based on timesheet inputs as required.

1. Are contractors notified once their invoice has been created based on the approved timesheet?

Yes, contractors are notified via email when an invoice is created based on approved timesheets by their manager.

Severance payments are a critical component of employee compensation in many countries. These payments, often mandated by local labor laws, are provided to employees when their employment is terminated, whether due to redundancy, layoffs, or other eligible reasons. The amount typically depends on factors like the employee’s length of service and the country’s specific legal requirements.

Ensuring compliance with these regulations is not just a legal obligation but also a way to foster trust and transparency in employment practices.

What is Severance Accrual?

Severance accrual is the accumulation of money throughout an employee's agreement to pay final severance obligations. These obligations are based on the length of the employee's service.

How Does Severance Accrual Work?

Multiplier will include a Severance Accrual charge in the client's monthly invoice each month. This amount is set aside to cover the employee's statutory severance entitlement during termination.

Unlike the deposit invoice, the Severance Accrual is a separate charge in monthly invoices. By accruing this amount over time, we help clients avoid large, unexpected severance payments at termination.

What Happens to Accrued Severance Amounts?

• Utilized to pay the employee during termination to fulfill statutory obligations.

• In the case of employee resignations, any unused severance accrual will be refunded, ensuring transparency and fairness.

Benefits of Severance Accrual

Severance accrual helps clients avoid unexpected financial burdens. Instead of facing a large, lump-sum payment at the time of termination, severance accrual allows for small, predictable contributions to be set aside monthly. This proactive approach ensures:

• Financial Planning: Smooth cash flow management and avoidance of surprise expenses.

• Legal Protection: Full compliance with local labor laws, minimizing the risk of penalties or disputes.

Severance accrual safeguards both your business and your employees, providing peace of mind and financial stability.

Learn how companies determine .

Countries having Statutory Severance Payment Accrual for EOR Employees

Here is the list of countries where severance pay is a mandatory requirement. The accrual periods and payment amounts differ based on the specific regulations of each country.

You can now schedule automatic invoices for fixed-rate contractors. These contractors have predetermined pay structures and are paid a fixed amount every pay cycle.

Automatic invoices ensure no manual intervention for recurring invoices from contractors or admins for invoice creation or approval workflows. Invoices are raised and approved automatically every pay period based on your settings.

Learn how to enable:

1. Enable automatic invoicing for an individual contractor

2. Enable automatic invoicing for multiple contractors

3. Enable automatic invoicing for future contractors

Enable automatic invoicing for an individual contractor

1. Login to your Multiplier account.

2. From the left panel, select Administration.

3. Select Contractor Invoices. From the right window, select Automatic invoice settings.

4. From the right window, select the contractor you want to enable automatic invoicing for.

1. In the dialog box that opens, enable the toggle and select Save.

1. Configure frequency. Select the Repeats drop-down menu and select either monthly or semi-monthly.

1. Configure Invoice generation dates. Select the drop-down menu under on the to select the date.

1. Set the invoice amount and billing rate.

2. Select Save. Automatic invoicing is enabled for the selected contractor.

Note: Once automatic invoicing is enabled for a contractor, you can find their invoices auto-generated and pre-approved in the Invoice payments module under Approved contractor payments on the due date set by you.

Enable automatic invoicing for multiple contractors

1. Login to your Multiplier account.

2. From the left panel, select Administration.

3. Select Contractor Invoices.

4. From the right window, select the contractors eligible for automatic invoicing.

1. Once you select the eligible contractors, you get an option to edit. Select Edit and configure frequency. Select the Repeats drop-down menu and select either monthly or semi-monthly.

1. Configure Invoice generation dates. Select the drop-down menu under on the to select the date. Note - One date can be selected for monthly frequency, and for semi-monthly frequency, two dates 15 days apart can be chosen.

1. Review upcoming invoices for accuracy and transparency. Select Save.

Note: Once automatic invoicing is enabled for selected contractors, you can find their invoices auto-generated and pre-approved in the Invoice payments module under Approved contractor payments on the due date set by you.

Enable automatic invoicing for future contractors

1. Login to your Multiplier account.

2. From the left panel, select Administration.

3. Select Contractor Invoices.

4. From the right, select Edit in the section Enable for contractors onboarded in the future.

1. Configure frequency (monthly or semi-monthly). For Monthly, enable the toggle next to Monthly invoices. For semi-monthly, enable the toggle next to Semi-monthly invoices.

1. Select Invoice generation dates. Select the drop-down menu under Generate invoices on and select the respective dates.
2. Select Save. Automatic invoices based on your selections will be enabled. In this case, we selected monthly invoicing.

Note: Enabling automatic invoicing for future contractors means all contractors onboarded hereon will have automatic invoicing enabled. You can change the setting for a specific contractor if needed while onboarding.

1. What happens if a contractor prefers manual invoices?

If a contractor prefers to generate their invoices manually, the admin can turn off the auto-invoice setting for that specific contractor. This ensures the contractor retains complete control over their invoicing process. They will receive reminders to raise invoices based on the reminder dates set during onboarding.

1. How does the system handle prorated payments?

For prorated payments (e.g., when a contract starts), the system automatically calculates the invoice amount based on the contractor's billing rate and the number of active days in the billing period. For example, if the billing rate is $1,000/month and the contractor starts on the 16th and works until the 30th (15 days), the prorated amount would be $500.

1. Can I modify or delete auto-generated invoices?

Yes, invoices generated automatically can be deleted before they move to the pay-in-processing state. Admins can remove the invoice if necessary, ensuring flexibility for any required corrections or changes.

1. What notifications are sent to contractors?

Contractors receive the following notifications:

• Auto-generated invoice notification: When an invoice is created, contractors are notified with invoice details, including the amount and payment date.

• Auto-invoice disabled: Contractors are informed when auto-invoicing is turned off and instructed to raise invoices going forward manually.

• Reminders for manual invoices: If auto-invoice is disabled, reminders are sent to contractors to raise invoices before the specified deadlines.

Making payments to your employees and contractors is convenient and straightforward. You pay Multiplier using the platform, and we will ensure that your employees and contractors, in turn, receive their salaries & payments on time.

Learn how to make payments:

1. Log in to Multiplier using your credentials.

2. From the left sidebar, select Invoice payments.

1. In the Invoice payments screen, select the Pending tab.

1. Select the invoices you wish to pay under the Employee and Approved contractor invoices sections.

Note: For contractor invoices, use the filter to select the approved payables, such as invoices, approved expenses, and pay supplements. You can select more than one filter at a given time.

1. Once you select the invoices you want to be paid, a pay now option appears. Select Pay now.

Note: If you have any available credit notes, you can view the credit note information on the Invoice Payments module. Learn .

1. Review all the items and select Continue to pay from the lower right.

Note: A one-time management fee will be added for all the selected contractors.

If you wish to delete any item, select the delete next to the item you want to delete.

1. Choose a payment method and select Continue from the lower right.

1. Select Proceed to Checkout.

Note: To continue with checkout, your invoice(s) are bundled. A bundle means that multiple pay items will be combined into a single item, which will be the sum of all the individual pay items. When you bundle your invoices, a Reference ID is created against a bundle on Multiplier. This Reference ID will be used to identify & reconcile your payment once you have paid.

1. A bundle is created for the payment, and a Reference ID is generated. Select Continue.

1. A dialog box appears with your reference ID. Copy the reference ID and then select Continue.

Note: Copy and paste this Reference ID in the payment transfer notes while wire transferring the amount from your bank portal.

1. You now see Multiplier’s bank account information on your screen, transfer the funds to the Multiplier bank account from your bank account.

Note: Please include the Reference ID in the transfer notes for faster and smooth reconciliation.

1. Once the bank transfer is done, select Confirm I’ve paid from the lower right.

Once you select Confirm I’ve paid, your invoice status will change to processing & you can find the invoice under the Processing tab.

When Multiplier receives & reconciles the payment, the invoice status will be updated to Paid.

Missed completing payments after bundle creation

If you don't finalize a payment after creating a payment bundle, you can still pay the previously created bundled invoice by going to the invoice payments section. To pay a bundled invoice:

1. Log in to using your credentials.

2. From the left sidebar, select Invoice payments

3. In the Pending tab, under Payment pending for invoice bundle, select Pay now next to the bundle you wish to pay for.

1. In the checkout window, select Continue from the lower right.

1. A dialog box appears with your reference ID. Copy the reference ID and then select Continue.

1. You now see Multiplier’s bank account information on your screen, transfer the funds to the Multiplier bank account from your bank account.\

1. Once the bank transfer is done, select Confirm I’ve paid from the lower right.

Employees or contractors may need to be offboarded for various reasons, including resignation and termination. Learn how to offboard an employee or contractor who is terminated:

1. Login to Multiplier using your credentials.

2. From the left sidebar, select Team.

3. In the Team overview screen, select Active.

1. You can now see the list of all your employees and contractors. Select the person you want to offboard.

2. Scroll down to the bottom of the selected person’s profile and then select Offboard employee.

1. Select Termination as the reason for resignation and then select Continue.

1. Select the clause based on which the employee is being terminated from the given options.

1. In the box given under Mention the reason for termination, enter the appropriate reason and then select Continue.

2. Select the desired last working day and upload supporting documents. For instance, a warning letter sent to the employee, a company-wide email regarding termination, or any document that confirms your company's termination process.

Note -

• Our team will review the desired last working day per local labor laws and get back to you in case the last working day needs to be changed.

• For any termination, please consult Multiplier before you communicate with the employee. Multiplier, the Employer of Record, will manage all written termination communications. Please notify Multiplier as soon as possible, and we will guide you on when you can communicate with the employee after we have aligned on the termination process.

1. Select Continue.

2. If you would like to pay severance to the employee, select the duration for which you want to pay from the drop-down option.

3. You must also acknowledge to add & approve any expenses and pay supplements before the employee’s last working day.

4. Add any additional notes, if required.

1. Select Initiate offboarding to begin the off boarding process. The process includes:

• Confirmation on the last working day to comply with labor laws - Multiplier will validate the supporting documents & the feasibility of the last working day. If the desired last working day does not comply with the country’s labor laws, we may need to adjust the date accordingly. Our team will get in touch with you to finalize the new date.

• Email notification for employee’s last working day Once the last working day has been finalized with common consent between the company admin and Multiplier, we will email the employee confirming the last working date and the next steps in the offboarding process.

• Full and final settlement (payment) process Multiplier will process the full and final settlement to the employee within 30 days after the last working day.

Offboarding timeline for termination

Once offboarded, please note that Multiplier has a lead time of 30 days to initiate the employee termination process.

Hiring worldwide using Multiplier’s solution protects you from that vary from region to region.

Prerequisites to onboard a COR contractor on Multiplier

1. If you are onboarding a COR contractor on Multiplier for the first time, you must first sign the MSA.

Expand your recruitment pool to attract top-tier talent from around the globe and grow in new markets. You may need to procure work visas for your employees to However, navigating the intricacies of work visas can be daunting due to varying procedures and laws in countries worldwide.

Multiplier provides end-to-end visa assistance to streamline this process, ensuring a smooth and hassle-free experience for you and your employees.

Multiplier’s Visa procurement process:

1. - To be done by the Employer

2. - To be done by Multiplier after asking your employee to submit the required documents

Multiplier’s global payroll management platform facilitates smooth, compliant compensation for your geographically dispersed workforce. Reduce administrative burdens significantly and consolidate vendor relationships through our cost-efficient solution.

Learn how to onboard a global payroll employee on Multiplier.

1. Log in to using your credentials.

2. From the left sidebar, select Hire & Onboard.