For help article on how to set up SEPA direct debit and payments, click here.
Q. Where can I find the SEPA direct debit mandate?
When setting up SEPA Direct Debit as a payment method, we will send you an email containing the SEPA Direct Debit mandate. This email will also include the SEPA mandate reference, which you will need to share with your bank to authorise the direct debit setup.
Q. I haven't received an email to sign the SEPA Direct Debit agreement. Where should I check?
If you have not received the SEPA Direct Debit agreement from Multiplier, please check your spam folder. If you still don’t see it, kindly reach out to your dedicated Customer Success Manager (CSM).
Q. Why did my SEPA Direct Debit setup fail?
There could be a few reasons why your SEPA Direct Debit setup has failed:
Your bank has not registered the mandate in the system
Your bank has rejected the setup transaction
In either case, our team will reach out to you for the next steps, or you can also write to us at support@usemultiplier.com for any queries that you may have.
Q. How much time does it take to enable SEPA Direct Debit for payments?
To enable SEPA Direct Debit for your business, there are two steps:
SEPA Direct Debit Setup: The setup can be done from your ‘Settings’ option by following a few simple steps. An agreement will be sent once all the relevant documents have been uploaded and details confirmed. Once the client signs, our team will verify the same and validate whether any Debit Blocks that prevent direct debits from happening are present by submitting a 0.1EUR micro amount payment request. For a detailed step-by-step setup guide, please refer to this help article.
The timeline here will depend on when the client signs the agreement and the bank registers the mandate in their systems + 3 business days of setup time to validate the micro amount payment request.
SEPA Direct Debit Payments: Once the setup is complete, you can initiate payments from the ‘Invoice Payments’ module or enable automatic direct debit to schedule your invoice payments
The timeline here is 3 business days for funds settlement and payment reconciliation.
Q. What is the SCI ID for Multiplier?
The SCI IDs for Multiplier is NL57ZZZ202020851R00, which should be registered by the bank to avoid any payment rejections.
Q. How long does it take for the invoices to be marked as paid once I have initiated the payment?
Once the direct debit setup is complete, you must initiate direct debit payments from the ‘Invoice Payments’ module on the platform.
The timeline is 3-4 business days for funds settlement and payment reconciliation.
Q. What should I do when the payment fails after initiating the payment via SEPA Direct Debit?
If the payment fails, contact your CSM or drop us an email at support@usemultiplier.com.
Q. Why can’t I see SEPA Direct Debit as a payment method?
SEPA Direct Debit only supports if your bank account is in the Eurozone countries and your billing currency is EURO ((€). If your bank is outside the Eurozone, it is likely that you will not see the setup option. Additionally, our network covers most major banks. For the full list, please check here. But if you don't see your bank, please reach out to support@usemultiplier.com.