Multiplier is a global Employer of Record (EOR) platform that simplifies international hiring. We handle complexities like payroll, taxes, benefits, and compliance with local labor laws, enabling seamless workforce management across borders.

What we do: We onboard, pay, and manage overseas talent compliantly, providing a seamless employment experience while ensuring adherence to local labor laws.

What we don’t do: While we manage employment details such as payroll and benefits, we do not oversee day-to-day tasks, project management, or employee supervision.

To ensure a smooth onboarding process, you’ll need to provide key documents such as identification, tax forms, banking details, and any additional paperwork specified during the onboarding process.

Our EOR team will provide a comprehensive checklist of required documents. Your dedicated Onboarding Specialist will gladly assist if you need further guidance or a detailed Onboarding Checklist Guide.

When onboarding, you will receive access to Multiplier's platform to view payslips, update personal information, and track benefits—detailed instructions for logging in and navigating the platform are provided during your onboarding. Additionally, you can refer to the OPS Platform User Guides shared during your Member Induction Webinar for further assistance.

To access the Multiplier platform, use your registered email as your username and the password you created during onboarding. You can access the platform via this link. If you encounter any login issues, please contact our support team at support@usemultiplier.com for assistance.

For detailed instructions, please refer to the Log in to Multiplier.

Our COE Team can assist you with any further questions or concerns. You can contact us via email at support@usemultiplier.com or use the Intercom feature on the platform for direct chat support.

Your manager or the IT team will be your primary point of contact for any assistance with the systems specific to your designated work organization.

Your manager from your designated work organization will oversee your day-to-day tasks, monitor your performance, and track your KPIs. They will also approve requests for leave, expenses, and other related matters. Your manager will be your primary point of contact for clarifications regarding your responsibilities, performance expectations, or requests.

Use the Expenses module on the platform to manage your expenses. You can submit, track, and manage your claims there. Once approved, your claims will be processed in the next payroll cycle.

For detailed instructions, please refer to the Expense UserGuide available on the platform.

To request time off/leave, follow these steps:

For more detailed instructions, please refer to the Submit Time Off request on Multiplier User Guide.

Log and submit your hours worked in the "Timesheet" module. Your manager will review and approve your timesheet to ensure accurate salary processing.

For detailed guidance, refer to the Timesheet UserGuide available on the platform.

You can view and download your payslips in the "Pay Statements" section, where you'll find a detailed salary breakdown.

For detailed guidance, refer to the Payslips and Pay Statements UserGuide available on the platform. If you encounter any issues with your payslips or have related queries, please contact our support team at support@usemultiplier.com.

The payout dates are as follows:

You can view your insurance policy details and coverage information and download claims documents under the "Insurance" module.

Please refer to the Insurance UserGuide available on the platform for further assistance.

For questions related to other benefits, please reach out to support@usemultiplier.com.

Go to the ‘Company’ section on the platform where you will be able to access:

You can use the "Holiday Calendar" to view official holidays by country in either a monthly or list format.

For detailed instructions, refer to the Holiday Calendar UserGuide available on the platform.

To update your personal information:

For step-by-step instructions, please refer to Employment Details UserGuide available on the platform.

Under the "Employment Details" module, select "Employment Certificate" to download the document directly from the platform.

For detailed instructions, please refer to the Employment Details UserGuide available on the platform.

To submit a resignation request, please go to the "Employment Details" section and select "Request Resignation." Additionally, email your resignation letter, addressed to the Multiplier entity you are onboarded with, to support@usemultiplier.com. Kindly CC your designated work organization’s point of contact and ensure that your intended last working day is included in the letter.

For detailed instructions, please refer to the Resign or revoke resignation UserGuide available on the platform.

To request a relieving or experience letter, please email support@usemultiplier.com.

Your full and final settlement will be processed in compliance with local labor laws and will be based on your last working date. Please note that the settlement timeline may vary depending on the specific regulations of your country of employment.

Multiplier manages all aspects of offboarding, including offboarding documentation, final pay calculations, benefits closure, and exit procedures, ensuring compliance with local labor laws. The process is carried out closely with you and your designated work organization to ensure transparency and alignment with agreed terms.

You can reach our support team via the following channels:

Our support team provides 24/7 global assistance with teams across the APAC, EMEA, and NAMER regions, ensuring that help is available across all time zones. For direct assistance, you can email us or use the Intercom feature on the platform for live chat support.

Our support team is available 24/7 across regions to assist you with any inquiries. The support hours are as follows:

You can provide feedback through the Member Satisfaction Survey (MSAT). After onboarding, a survey link will be sent to you via email, where we encourage you to share your experience and suggestions. We value your input in continuously improving our services.

For further assistance, visit Multiplier’s platform or contact support@usemultiplier.com.